Medical debt collection focuses on recovering unpaid balances from healthcare services—such as hospital stays, physician visits, procedures, and related medical expenses. At Key Debt Recovery, we recognize the sensitivity of these accounts and approach every case with empathy, discretion, and full compliance.

Our mission is to protect your revenue cycle without compromising patient dignity or trust. Every action we take is guided by the Health Insurance Portability and Accountability Act (HIPAA), Fair Debt Collection Practices Act (FDCPA), and equivalent Canadian privacy regulations. We ensure that your collections remain both effective and ethically sound.

Medical Debt Collection: our approach

1. Verification and Accuracy

We begin with a comprehensive review of insurance claims, patient billing records, and eligibility for financial assistance programs. This ensures accuracy before any outreach occurs—preventing unnecessary disputes and maintaining compliance with healthcare regulations.

2. Compassionate Communication

Our outreach is handled with care. Using compliant scripts and clear written notices, we educate patients on their obligations while offering resources and guidance. The goal is to foster cooperation, not conflict, through professional and compassionate communication.

3. Resolution and Payment Options

We help patients find realistic paths to resolution—through custom payment plans, insurance appeals, or charity care coordination. By facilitating dialogue and offering flexible solutions, we encourage voluntary repayment and preserve positive patient-provider relationships.

4. Technology Integration

We leverage secure data handling and efficient communication tools to streamline account management. Our team provides personalized follow-ups and detailed reporting that help reduce collection cycles and improve recovery outcomes — all while maintaining strict compliance with healthcare privacy standards.

5. Dispute Management

We maintain a dedicated team for patient dispute resolution. All inquiries are handled promptly and documented thoroughly to ensure compliance and minimize the risk of regulatory complications or reputational harm.

Benefits of Partnering with Key Debt Recovery

Choosing Key Debt Recovery means partnering with a team that understands both the business and human sides of healthcare.

• Protect patient relationships through compassionate, compliant outreach

• Recover revenue faster with accurate verification and streamlined processes

• Reduce administrative burden through advanced EHR integration

• Stay fully compliant with HIPAA, FDCPA, and Canadian privacy laws

• Gain insights through detailed performance analytics and consultation on billing best practices

Our specialized medical debt collection approach helps healthcare providers—from private practices to national hospital systems—maintain patient trust while ensuring the financial sustainability of their operations.

Nationwide Coverage

Key Debt Recovery proudly serves healthcare providers across all 50 U.S. states and Canada. Our experience spans hospitals, clinics, dental offices, and specialty care centers, each benefiting from our proven, compliant recovery framework.

Recover what’s owed—ethically, efficiently, and compassionately.

We are helping healthcare organizations nationwide safeguard their revenue and patient relationships through professional, compliant recovery solutions.