Received a letter or call from us?

Let's get your account resolved

If Key Debt Recovery has contacted you about a balance, that account needs to be resolved — and the fastest way to do that is to reach us directly. A balance doesn't go away on its own, but a short call can get it handled. To protect your privacy, we may ask you to verify certain information before discussing the account.

You can contact us to

  • Pay your balance in full
  • Arrange a payment plan if you can't pay all at once
  • Ask questions or request details about the debt
  • Update your contact information

Ways to reach us

Every conversation is handled respectfully and in accordance with the Fair Debt Collection Practices Act (FDCPA).

For your security, please do not send Social Security numbers, banking or payment information, dates of birth, or other sensitive personal information by email. When contacting us, include only your name, contact information, and Key Debt Recovery reference number. This communication is from a debt collector, and any information obtained will be used for that purpose.